PRIVACY POLICY

 

Our Privacy Policy

Your privacy is of utmost importance to us and protection of your Information is a key commitment for us. We are governed by the provisions of applicable laws to maintain the privacy of your Information.

Information Collection

We collect information during registration, use of the services site, communicating with site members, admin, using content, content upload to our site. We also receive information about your IP address, cookies and pages you visited. We use your information held about you in the following ways:

  1. To ensure that content from our site is presented in the most effective manner for you and for your computer; and facilitate transactions with you;

  2. To provide you with information that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

  3. To carry out our obligations arising from any contracts entered into between you and us; and comply with applicable law if any in this regard;

  4. To notify you about changes to our service. products and services and also to carry our further research and analysis for monitoring/ reviewing/ improving/ providing our products and services and selection of offers, promotions and marketing campaigns;

  5. To verify your identity for us to provide products/services to you and to respond to your queries or feedback submitted by you;

  6. To carry credit checks, screenings or due diligence checks as lawfully required by us and undertake audit, record keeping, reporting and risk management models; and

  7. provide your personal information to our affiliates/ other trusted businesses/ persons/ service providers engaged by us, or institutions that we partner with, to assist us with providing you with products/services to better serve your needs and interests, based on your instructions and in compliance with our privacy policy and any other appropriate confidentiality and security measures.

Information Sharing

We will always obtain your prior specific consent before we share or disclose your personally identifiable information to any partner, and user. We are also accountable to disclose user information and the contents of the Accounts to the local law enforcement authorities under specifically defined circumstances. In case Hotel Varuna service gets merged or acquired, we will be informing on the website about such developments.

In case your profile is public, or your details are in public domain in our site, you will receive unsolicited messages from users in varunahotels.com and from external sources.

When you have opted for receiving related information, we will use your information to show you relevant advertisements, contents, events from us and our partners. Access to your name, email address and private details is restricted to our employees who need to know such information in connection with our services and are bound by confidentiality obligations.

When an organizer connects his account to Zapier, bookings information of that organizer may be shared with Zapier as per the setting configured. Hotel Varuna is not liable for the way data is handled by Zapier.

Cookies

A “cookie” is a small piece of text file/ information stored by a web server on a web browser/ your device about your visit on our online platforms so it can be later read back from that browser. Cookies allow us to recognize a specific device in order to personalize and optimize your experience. We may use cookie and tracking technology depending on the features offered. No Information will be collected via cookies and other tracking technology; however, if you previously provided Information, cookies may be tied to such information. We use 'session' cookies for a browser session, we also store cookies in your computer to access your login information, and preferences. We use cookies to enhance your experience of our services.

If you wish to change or opt out of interest-based advertising on our website, set your preferences appropriately by clicking “Cookie Settings”. Our online services may also contain cookies that allow you to connect with social media networks. Also, most web browsers allow individuals to indicate cookie preferences and block, limit, or delete cookies at the browser level. Instructions on controlling these preferences should be available in each browser’s help documentation. Note that certain online services, products, features, or functions may not be available if cookies are limited or disabled on your browser or device.

What are web beacons?

Web beacons are small graphic images that may be included on our websites or other products. Web beacons help us optimize our products and services and provide us and our third-party partners with analytics information, such as how many visitors a site receives. We may also use web beacons to measure response to email campaigns. Web beacons are also commonly known as “clear GIFs” or “tags”.

Google

Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. Users may opt out of personalized advertising by visiting Ads Settings. (Alternatively, you can direct users to opt out of a third-party vendor's use of cookies for personalized advertising by visiting www.aboutads.info.)

Other Technologies

We may also use e-tags, javascript, and local storage objects. These technologies do not collect information that can be used to identify you, but may collect and store content information and preferences and visitor behaviour.

IP Address

When you visit Varunahotels.com, we receive the Internet protocol (IP) address of your computer, operating system information, browser information and name of your ISP. This information is used to improve our service offerings, we are also legally accountable to pass the same information to legal authorities when requested. We also advanced web analytics, which provides information such as the URL of the site from which you came and the site to which you are going.

Links from Our Website

We have many pages containing external links. You are advised to verify the privacy practices of such externally linked websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the privacy policy of external linked websites.

How Secure is Your Information

We adopt appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your Account.

Our employees also sign confidentiality agreements to use your data for product enhancement, bug fixes and for services only.

Notification of Changes

When there are significant changes to the privacy policy, the same will be posted on our websites in order to keep you informed of any changes in nature of information collected, manner of collection, use and sharing of information.

Conflicts Between Privacy Policy & Terms

At any time, when there is a conflict between the terms of service and the privacy policy, the Terms shall control. We don't provide service to children under age 16, therefore we don't collect informations and privacy policy makes no provision for children's use of the site.

Information Policy

1. Information Collected From All Users : Information you provide to us: For all Users, we collect Personal Data when you voluntarily provide such information to the Services, such as when you register for access to the Services, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. The Personal Data we may collect includes without limitation your name, address, email address and any other information that you choose to provide and/or that enables Users to be personally identified. Information we automatically collect: We also automatically collect certain technical data that is sent to us from the computer, mobile device and/or browser through which you access the Services ("Automatic Data"). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar technologies. You can find out more information about how we use Cookies and other similar tracking technologies in our Cookie Statement. When you register for the Services or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as your Personal Data until such time as it can no longer be associated with you or used to identify you.

2. Information Collected From Organizers : If you are an Organizer we will collect additional Personal Data from you. Information you provide to us: In some cases, we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number). Information we obtain from other sources: We may also collect or receive Personal Data including your name, email address and other contact information from third party sources, such as third party websites and marketing partners, your bank, our payment processing partners and credit reporting agencies.

3. Information Collected From Consumers : If you are a Consumer we will collect additional Personal Data from you, sometimes for our own purposes and other times on behalf of an Organizer (see Section 16 below for more information). Information you provide via Hotel Varuna Properties or Applications: If you register for a paid event, you will provide financial information (e.g., your credit card number and expiration date, billing address, etc.) some of which may constitute Personal Data. In addition, Organizers can set up event registration pages to collect virtually any information from Consumers in connection with registration for an Organizer's event listed on the Services. Hotel Varuna does not control an Organizer's registration process nor the Personal Data that they collect. When you register for, or otherwise provide information to Hotel Varuna in conjunction with an Organizer event or activity, whether that information is yours or a third party’s, in connection with a purchase, registration, or transfer, that Organizer will receive and may use the information you provide. Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as Organizers, other Consumers, social media or other third-party integrations, your credit card issuing bank, our payment processing partners or other third parties.

4. How We Use Your Personal Data : We collect and use the Personal Data we collect in a manner that is consistent with this Privacy Policy, and applicable privacy laws. We may use Personal Data as follows:

Specific Reason : If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.

Access and Use : If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to analyze your use of such Services or functionality. For instance, if you supply Personal Data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to assess your ongoing qualification to use such Services.

Internal Business Purposes : We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.

5. How You Can Access, Update, Correct or Delete Your Personal Data : You can request access to some of your Personal Data being stored by us. You can also ask us to correct, update or delete any inaccurate Personal Data that we process about them. If a Consumer initiates a data deletion request, Hotel Varuna is authorized to delete or anonymize Personal Data of the requesting Consumer from the Services even if that means removing its availability to the Organizer through the Services. However, if you are a Consumer, you understand that even if Hotel Varuna deletes or anonymizes your Personal Data upon your request or pursuant to this Policy, your Personal Data may still be available in the Organizer's own databases if transmitted to the Organizer prior to Hotel Varuna receiving or taking action on any deletion or anonymization activity. We will consider and respond to all requests in accordance with applicable law.

6. How Long We Retain Your Personal Data : We may retain your Personal Data as long as you are registered to use the Services. You may close your account by contacting us. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.

7. Changes to our privacy policy & cookie settings: Any changes we may make to our privacy policy and cookie settings in the future will be notified through and posted on, this page and, where appropriate, notified to you by email.

By accepting Hotel Varuna's Privacy & Terms, you also adhere to Google's Privacy & Terms.

For more information, read here

 

Grievance officer

Grievance officer of the Company is Mr. Siddhant Vishwakarma & his email address is Siddhant@varunahotels.com

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Varuna Group of Hotels

22 Gulab Bagh, Sigra (सिगरा), Varanasi (वाराणसी) 221002

L:+91 542 2418524/25/26 M: +91 7800040271

M: +91 6392000710